Monthly Archive: April 2014

Apr 29

Oh, what a tangled web we weave… — Sir Walter Scott

We are often presented with troubleshooting opportunities revolving around a client’s workflow process. “Why isn’t package X flowing to work queue Y?”. The problem (or solution) may be found within their I/PM Process map. If the map looks like that below, there is probably room for improvement… On top of the difficulty of just following …

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